NPS® is a business key performance indicator that uses a standardized survey to measure how likely customers are to recommend the company, product, or service. It uses the information thus gained to reach conclusions about customer loyalty and satisfaction.
Is my brand’s Net Promoter Score® positive?
Is the likelihood that customers will recommend my product higher than the market average?
How large is the proportion of customers who truly support the brand (promoters)?
Is there a positive trend in my customers’ satisfaction with the brand?
How does my Net Promoter Score® trend compare with that of the competition?
The unique automation in quantilope allows a simple and clear presentation of the NPS® and its development over time. NPS® determination requires only a standardized question about willingness to recommend. This question uses a rating scale of 11 (preset by the software). Calculation is performed automatically, and the result is available immediately at the touch of a button. The software also visualizes this key performance indicator (KPI) in a management-oriented way, including over-time results, allowing appropriate recommendations for action to be recognized at a glance.
Results at the touch of a button
Simple, intuitive use
Standardized, validated scale
Suitable for all industries
Automatic calculation and visualization
More than 50% of users (promoters) are already loyal to the brand, and another 23% gave the third-highest value for likelihood to recommend, which indicates great potential for improvement.
NPS® trend analysis
There is no noticeable trend yet. The reasons for the lower NPS® in Wave 4 can be determined with driver analysis.
BenchmarkingAnalysis in the competitive environment shows that none of the brands observed are outstanding with respect to NPS®, meaning that users are similarly satisfied with each of them.